Requirements

• I have a laptop or desktop computer. (Tablets, smartphones, and Microsoft Surface devices are not supported.)
• I can see and hear the test stream on this page.
• My internet connection download speed is 40 Mbps and upload speed is 10 Mbps, with pings no higher than 50 ms.
• My browser is up-to-date (Chrome (recommended) / Firefox / Safari).
• My operating system (OS) is up-to-date (Windows / Mac).
• My microphone and webcam work.

Troubleshooting

• I have closed other windows and apps.
• I have cleared my browser’s cache.
• I have disabled pop-up blockers and ad blockers.
• I have tried a different supported browser.
• I have used the “Online Course Tech Support” link in Canvas to chat with support.

Verify Test Stream

Link

Embed

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